Legal
Terms of Use
Terms governing your use of the Genex website, portal, and related services.
Last updated: June 2026
Acceptance of Terms
By accessing or using the Genex Supplychain Solutions website, customer portal, or services, you agree to these Terms of Use. If you do not agree, please do not use our services.
Services
Genex provides logistics services including domestic freight, international freight forwarding, and warehousing. Specific terms for shipments are governed by separate agreements, LR documents, and applicable transport regulations.
Account Responsibilities
When you create a customer portal account, you are responsible for maintaining the confidentiality of your credentials and for all activity under your account. Notify us immediately of any unauthorized use.
Tracking Information
Shipment tracking data is provided for informational purposes. While we strive for accuracy, delivery timelines and status updates may change due to operational or external factors.
Limitation of Liability
To the fullest extent permitted by law, Genex shall not be liable for indirect, incidental, or consequential damages arising from use of this website or our services, except as provided in applicable transport and service agreements.
Changes to Terms
We may update these Terms of Use from time to time. Continued use of our website or services after changes constitutes acceptance of the revised terms.
Contact
Questions about these terms may be directed to Ops@genexsupplychain.com or 0129-4001234.